- All inbound shipments are visually inspected and item count verified by Central Receiving personnel upon receipt
- Notation of any damages or shortages will be noted with the carrier - ISU end customer will then be notified
- ISU end customer is responsible for reporting any concealed damages to Central Receiving & freight company within 5 business days of receipt from carrier
- ISU end customer is responsible for physical inspection of all items, including piece counts or damages if items are stored at Central Receiving for more than 5 business days
- Missing items or concealed damages must be claimed with freight carrier within 5 business days of receipt
- All deliveries are submitted into an ISU electronic tracking system for supply chain visibility
- All original shipment paperwork is delivered with the items to the ISU end customer
- Electronic copies are available upon request
- All package deliveries are redelivered same day of receipt, given exceptions
- All freight deliveries are scheduled for last mile delivery with the ISU end customer via phone call or email, expedited services available
- All freight items are delivered to the specific building loading dock area at no charge
- All inside freight deliveries (i.e. lab delivery) or assembly is available, but is subject to a delivery or handling fee
- Central Receiving does not accept any personal items or shipments of any kind
- Any item can be picked up directly from Central Receiving, please call 515-294-1804 prior to pick up.
- Pick up hours: 8:00am - 3:00pm M-F