All inbound shipments are visually inspected and item count verified by Central Receiving personnel upon receipt
Notation of any damages or shortages will be noted with the carrier - ISU end customer will then be notified
ISU end customer is responsible for reporting any concealed damages to Central Receiving & freight company within 5 business days of receipt from carrier
ISU end customer is responsible for physical inspection of all items, including piece counts or damages if items are stored at Central Receiving for more than 5 business days
Missing items or concealed damages must be claimed with freight carrier within 5 business days of receipt
All deliveries are submitted into an ISU electronic tracking system for supply chain visibility
All original shipment paperwork is delivered with the items to the ISU end customer
Electronic copies are available upon request
All package deliveries are redelivered same day of receipt, given exceptions
All freight deliveries are scheduled for last mile delivery with the ISU end customer via phone call or email, expedited services available
All freight items are delivered to the specific building loading dock area at no charge
All inside freight deliveries (i.e. lab delivery) or assembly is available, but is subject to a delivery or handling fee
Central Receiving does not accept any personal items or shipments of any kind
Any item can be picked up directly from Central Receiving, please call 515-294-1804 prior to pick up.
